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Artificial Intelligence in the Workplace: The Good, the Bad, and the ‘Uh-Oh’

April 22, 2026 Leave a comment DRI Admin

Recent studies have identified how artificial intelligence (AI) is impacting the modern workplace. And while it’s providing notable assistance in some aspects, it has also ramped up significant threats.

Gallup has released its State of the Workplace: 2026 Report, outlining key insights and trends among companies and employees around the world. Topics covered include employee engagement, managerial issues, the future of jobs, and emotional health in the workforce.

One area of interest for cybersecurity and resilience professionals is the Gallup report’s dive into AI adoption. Based on the responses from U.S. workers, 65% say AI has had a “somewhat” or “extremely” positive impact on their productivity;  only 12% strongly agree that AI has transformed how work gets done on an organizational level.

This is reflected at the leadership level as well. A related National Bureau of Economic Research (NBER) survey says 89% of U.S. and European business leaders reported no impact of AI on their company’s labor productivity in the past three years, despite 69% of them actively incorporating AI.

As with many areas of new tech integration, manager buy-in is a top driver of use within the organization. Per the NBER survey, employees who strongly agree that their manager actively supports their team’s AI use are:

  • 8.7 times as likely to strongly agree that the AI has transformed how work gets done within the company
  • 7.4 times as likely to strongly agree that AI gives them more opportunities to do what they do best

Many at the leadership level say they just haven’t had the relevant training to coach their teams in effective AI usage – an area IT and cybersecurity professionals may do well to focus on. In fact, this knowledge could be crucial for organizational safety overall, due to the flipside of AI adoption: cyberattacks.

According to a Booz Allen Hamilton Study, AI is helping cybercriminals move at an increasingly rapid pace, moving from initial access to broader system compromise in less than 30 minutes on average. In one example, AI helped criminals quickly develop realistic phishing emails, research multiple targets, and write malicious code, launching multiple attacks, while cybersecurity teams scrambled at a relatively slow human response time.

For better or worse, AI is becoming a part of daily business life, and staff and leadership knowledge of AI’s capabilities is becoming vitally important across all departments.

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